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A Balanced Scorecard for Public Agencies
I work with a lot of public agencies and their Boards of Directors. Typically, my focus is on helping these Board develop a high-level scorecard that the Board can rely on for measuring the...
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Good People, Bad Partners: Conflict Resolution through Good Governance Policy
What makes good people be bad partners? Over the past month I’ve witnessed the dissolution of a law firm’s 15-year partnership. It began when one of the senior partners filed for divorce. The timing...
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Good Governance and Performance Goals
I was talking about good governance with an elected official, a member of a city council. “What do you do to encourage good governance?” I asked him. “I ask people what’s going on. I ask employees at...
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Good Governance Development – A Consultant’s Story
I worked recently with the Board of Directors of a large public power company. They needed stronger governance systems. I talked about how effective boards work. I detailed our approach. “With our...
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Lessons for a Board President
In passing the leadership torch at a non-profit organization, I was asked to name the things that effective Board presidents do. Here’s my list: 1. Facilitate and preside over the Board meetings,...
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Crisis Management Reflections on the Gulf Oil Spill
Watching executives from British Petroleum, Transocean and Halliburton testify before Congress about the Gulf oil spill on Tuesday reminded me of the cardinal rules of leading through a crisis....
View ArticleThe Case of the Restless Board
I’m working with a Board of Directors that is proving most challenging! This particular Board is a chamber of commerce composed of business owners. Every meeting is a marvel of micro-management. Should...
View ArticleA Good Consultant Always Tells The Truth
One of the axioms of being a good consultant is this: Always tell the truth to your clients! Now this may seem like a no-brainer, but every one of us has experienced moments where we’ve wanted to...
View ArticleManaging Decisions in a Light Speed World
In a world where change is accelerating, where new products and services are developed in ever-faster cycles, the quality of decisions is ultimately the most important test of leadership. Ironically,...
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The “Hostile Media Effect”– A Lesson in Group Dynamics
David Pogue, the New York Times columnist, writes in Scientific American this month about the “hostile media effect.” This is a cognitive phenomenon where people who hold strong opinions about...
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Job Rotation for a New Perspective
Often times getting the right people on the bus means changing people’s seats on the bus. There is a natural cycle to productivity. People typically learn a new job in the first year. Then they’re...
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